Payment Policy

Secure, Simple, and Convenient Payments

At Defrei, we want every purchase to be straightforward and secure. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when completing a purchase on our website.

Accepted Payment Methods

Defrei accepts the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Available payment options may vary depending on your device, browser, and checkout eligibility.

Secure Payment Processing

Defrei uses secure payment processing systems designed to help protect your payment information during checkout.

For your security, please do not send complete credit or debit card numbers, CVV/security codes, passwords, or other sensitive payment information to us through email, text messages, or other unsecured communication channels.

When Is Payment Charged?

Payment is generally authorized and processed when you place your order. After successful payment and order submission, you should receive an order confirmation.

If your payment cannot be authorized or completed, your order may not be successfully submitted.

Payment Verification

Some transactions may require additional verification by the payment provider for security purposes. If verification is required, payment or order processing may be delayed until the review is completed.

Defrei reserves the right to decline or cancel an order when payment cannot be properly authorized or when there is a legitimate security concern.

Failed or Declined Payments

If your payment is declined, please check that:

• Your card or payment information was entered correctly.
• Your card has not expired.
• Your billing information is accurate.
• You have sufficient available funds or credit.
• Your bank or payment provider has approved the transaction.

If the issue continues, contact your bank, card issuer, or payment provider. You may also contact Defrei Customer Support for assistance.

Pricing and Currency

Prices displayed on the Defrei website are generally listed in U.S. dollars (USD) unless otherwise stated.

Your financial institution or payment provider may apply additional fees or charges. Defrei does not control fees imposed by banks, card issuers, or payment providers.

Order Changes and Cancellations

If you need to change or cancel an order, contact Defrei Customer Support as soon as possible.

Because orders may enter processing quickly, we cannot guarantee that a change or cancellation can be completed once processing or shipping has begun.

If an eligible cancellation results in a refund, the refund will be handled according to our applicable refund procedures.

Refunds

Eligible refunds are generally processed by Defrei within 1–2 business days after the refund has been approved or the applicable return has been processed.

After Defrei issues a refund, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

Payment Security

Protecting customer payment information is important to Defrei. We use secure payment processing systems and encourage customers to take reasonable precautions when making purchases online.

If you believe your payment information has been compromised or notice an unauthorized transaction, contact your financial institution or payment provider immediately. You should also contact Defrei if the transaction relates to an order placed with us.

Contact Defrei

If you have questions about payments, billing, refunds, or an order, our Customer Support team is available to assist you.

Phone: +1 352 481 1012
Email: support@defrei.shop
Address: 21848 S Co 325 Hwy, Hawthorne, FL 32640, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

We aim to respond to customer inquiries within 1 business day.

Defrei — Secure Payments, Straightforward Service, and Customer-Focused Support.